Dr. calls in prescription to pharmacy.
Pharmacy says insurance denied payment because it needs preauthorization.
Pharmacy calls Dr. and tells them to call insurance to get preauthorization.
Dr. calls me to tell me insurance denied the drug , can I call insurance and find out what they will approve.
I call insurance to find out what they will approve. They tell me Dr. never called in for preauthorization.
I call Dr. to ask them if they called in preauthorization or not.
Dr. says yes, in fact they received fax with the denial.
I call back insurance to tell them doctor receive denial. They deny this. They tell me the drug was preauthorized long ago.
While on the phone with them, pharmacy calls me to tell me my prescription is ready.